Corporate Account Manager
Company: CrowdStrike, Inc.
Location: Austin
Posted on: October 4, 2024
Job Description:
About the Role:CrowdStrike is seeking a Corporate Account
Manager - SLED to ensure that our customers are successful and
thriving with our next generation endpoint technology. This is a
full sales cycle role in which you will proactively advocate for
the customers in the State Local and Education segment, while
focusing on high levels of adoption to ensure customer
satisfaction. You will balance discovering upsell and cross-sell
opportunities while partnering with our Renewals team to ensure
timely renewals.This is a hybrid-remote role and will require you
to go into the office just 1x a week for team building, unity, and
collaboration.What You'll Do:
- Serve as the primary point of contact for SLED clients while
collaborating with various internal stakeholders (Customer Success,
Managed Services, etc.) to ensure the existing customer base is
receiving the value they expect from their previous purchase
- Manage the contract renewal cycle from scheduling initial
meetings through negotiation, contract changes, and signature while
ensuring customers renew at an escalated ARR rate.
- Achieve a quota of new sales growth within customer base.
- Be a customer advocate, driving relationships with key
customers and creating new champions.
- Identify whitespace in accounts and create value-based
presentations to promote upgrades and cross-sells.
- Consult with our existing customers to recommend additional
solutions from the CrowdStrike portfolio to increase
ingestion.
- Devise and execute account strategies and plans to maximize
account growth.
- Provide high touch customer service, including escalation and
coordination of support issues as needed.
- Deliver feedback to the Product Management team on new feature
requests and product enhancements from your customer base.What
You'll Need:
- 2+ years of full sales cycle experience in an account
management capacity, selling to a technical audience such as
engineers, IT, security, and other related fields.
- 1+ year of experience selling into SLED/Public Sector
segment
- Bachelor's degree from an accredited college or university or
relevant experience.
- Track record of meeting or exceeding expectations in an
individually focused, quota carrying role.
- Ability to successfully balance a wide variety of daily tasks
and adjust priorities on the fly in a fast-paced environment over
multiple engagements.
- Technical aptitude and ability to learn new concepts
quickly.
- Exceptional written and verbal communication skills
demonstrated through email, conference calls, client visits and
presentations, and internal meetings
- High level of comfort handling client objections and
negotiations.
- Security or SaaS experience is a plus.#LI-JN1#LI-HK1PandoLogic.
Keywords: Customer Advocate, Location: Austin, TX - 78703
Keywords: CrowdStrike, Inc., New Braunfels , Corporate Account Manager, Executive , Austin, Texas
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