Veterans Preferred - Director of Front Office
Company: Hyatt
Location: Austin
Posted on: October 7, 2024
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Job Description:
Military Veterans are Encouraged to Apply. -More than a spa resort,
health retreat, or luxury hotel, Miraval Austin is an unrivaled
wellbeing space that puts purpose and people at our core, serving
as a catalyst for changing lives and celebrating individuality. We
are currently seeking Director of Front Office to share our Vision
- to create the most imaginative, authentic and meaningful wellness
experience.
The Director of Front Office reports directly to the Resort
Manager, overseeing the complete arrival, stay, and departure
experience of our guests. This individual acts as a liaison,
maintaining open and effective communication between Miraval
guests, Guest Relations staff and all related departments.
We offer excellent benefits:
--- Free room nights, Discounted and Friends & Family Room
Rates
--- Medical, Prescription, Dental and Vision Insurance after 30
days
--- Ability to experience Spa and Integrative Wellbeing resort
offerings as a colleague
--- 24/7 Access to Body Mindfulness Center (Fitness Center)
--- 401K with company match
--- Generous Paid Time Off policy
--- Paid Family Bonding Time and Adoption Assistance
--- Tuition Reimbursement
--- Free colleague meals during shift
--- Employee Stock Purchase Plan
--- Discounts at various retailers -Apple, AT&T, Verizon,
Headspace and many more
Duties include:
--- Responsible for short and long term planning and the management
of the hotel's Front Office operations
--- Develop and recommend the budget, labor cost plans and
objectives and manages within those approved plans
--- Analyze, investigate, and resolve guest concerns
--- Maintain guest room inventory
--- Manages transportation process from pre-arrival to
departure
--- Coach and counsel colleagues to reflect adherence to Miraval's
Service Standards and Procedures
--- Perform all tasks of a Front Office Staff as needed to
facilitate service
--- Ensure all operations and cash handling are done per policies
and procedures
--- Create expectations, lead people, manage processes, and hold
people accountable for the agreed upon activities and time
tables
--- Collaborates with Human Resources to establish appropriate
staffing models and oversees hiring of all Front Office and Guest
Services team members
--- Represent department in meetings with senior leadership to
speak to any and all performance metrics related to their area
Hyatt colleagues work in an environment that demands exceptional
performance yet reaps great rewards. Whether its career
opportunities, job enrichment or a supportive work environment, if
you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt
Touch.
Qualifications:
Qualifications - External
The ideal candidate for this role will possess the following
qualifications/attributes:
--- 4 years or more of progressive hotel Rooms Management
experience (typically with Hyatt)
--- Demonstrated ability to effectively interact with people of
diverse socioeconomic, cultural, disability, and ethnic
backgrounds
--- This individual will command their area and proactively manage
the arrival process - always forward-looking, organized, and
orchestrating the operation from a high level
--- Service-oriented style with professional presentations skills
on par with a luxury wellness resort
--- Proven success in collaborating with colleagues of all levels,
across departments
--- Must possess the following strengths: high-energy,
entrepreneurial spirit, motivational leader, effective communicator
and an authentic passion for taking care of others
--- Basic knowledge of financial processes
--- Excellent organizational and administrative skills
--- Highly effective written and verbal communication skills in
English
--- Must be proficient in Microsoft Word and Excel
--- Hotel/Hospitality degree an asset
Previous resort experience and a passion for wellbeing is a
plus
Keywords: Hyatt, New Braunfels , Veterans Preferred - Director of Front Office, Executive , Austin, Texas
Click
here to apply!
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