Veterans Preferred - Assistant Director of Rooms
Company: Hyatt
Location: Austin
Posted on: October 7, 2024
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Job Description:
Military Veterans are Encouraged to Apply. - External
Description
Description - External
At Miraval, we embrace individuality, forge authentic connections,
and offer creative opportunities. We live what we teach and provide
tangible examples of how the power of mindfulness can profoundly
transform people's lives.
Our culture is rooted in the notion of balance. A balanced center
grounds us. Its harmony inspires us. Balance is more than not
falling, or obtaining equal parts of something. It is a process
that is organic, evolving, and perpetually moving toward
equilibrium.
Your passion, your life, your work - in balance.
The Assistant Director of Rooms, is responsible for overseeing all
areas within the rooms division. This includes directing Front
Desk, Transportation, Housekeeping and Laundry operations.
Our Robust Benefit Package Includes:
--- iAm Days to spend a paid 8 hours experiencing Miraval, twice
per year
--- Up to $1000 in Wellbeing or Tuition Reimbursement for personal
and professional growth
--- Health, dental, and vision benefits after only 30 days of
employment!*
--- Complimentary daily colleague meals
--- Competitive wages
--- Generous Paid Time Off program
--- Retirement Savings Plan with company match*
--- Employee stock purchase plan
--- Discounted and FREE Hyatt Hotel nights*
--- Access to resort facilities (fitness center, spa, and
programming)
*Full-Time Colleague Only: Health, dental, and vision benefits,
Free Hyatt Hotel nights
**Options available based on department
***Exact benefit package is dependent on employment status
Duties & Responsible:
--- Responsible for short- and long-term planning and the
management of the Rooms operations in the front and back of the
house
--- Develop and recommend the budget, marketing plans and
objectives and manages within those approved plans.
--- Implement and maintain Rooms sales/marketing programs.
--- Direct and oversee development of employees and leaders.
--- Hire, train, empower, coach and counsel, performance and salary
reviews.
--- Direct the implementation of the payroll, reports, forecasts,
inventory and budget for rooms operations.
--- Resolve customer complaints as appropriate to maintain a high
level of customer satisfaction and quality.
--- Implement procedures to increase guest and colleague
satisfaction.
--- Exercise quality control for rooms.
--- Maintaining Miraval standards of service and ensure their
implementation.
--- Maintain communications with Resort Manager on operational
strategy progress and needs.
--- Coach and counsel employees to reflect Miraval service
standards and procedures.
--- Exceed Guest expectations through 100% Guest excellence using
the Medallia as key indicators of success.
--- Responsible for ensuring an environment where Guest and
Colleagues safety are the first priority and seek opportunities to
continuously improve Guest service and relations (pulse survey)
--- Respond to unexpected service problems or any Guest issue in
the operation with the goal of service restoration and Guest
recovery.
--- Partner with other departments and peers to provide a seamless
day-to-day operation.
--- Consistently demonstrate outstanding leadership
--- Communicate all relevant information to leaders, peers, and
Colleagues in a timely fashion
--- Support the Hotel's daily function (Resort Manager & General
Manager)
--- Demonstrate financial acumen in accurate guest adjustment
reporting.
--- Participate and contribute in all relevant meetings and
training as required by role.
--- Approach all encounters with colleagues in an attentive,
friendly, courteous and service-oriented manner.
--- Maintain regular attendance in compliance with standards, as
required by scheduling which will vary according to the needs of
the resort.
--- Maintain high standards of personal appearance and grooming and
name tag when working.
--- Comply at all times with standards and regulations to encourage
safe and efficient hotel operations.
--- Respond to Medallia comments & escalated Medallia comments in
partnership with department leaders
--- Consistently review guest facing procedures to ensure
satisfaction for guests ( see what's working what's not )
--- Develop and implement fresh and innovative processes to enhance
guest experience Manage flow of information to Key
departments/colleagues on property
--- Develop, Maintain, and strengthen relationships between our
guests and colleagues
--- Acting Manager on Duty in the absence of the General Manager
and Resort Manager
Qualifications:
Qualifications - External
Qualifications - The requirements listed below are representative
of the knowledge, skill, and/or ability required.
--- Ability to drive large commercial vehicles in a safe manner
--- Excellent verbal and written communication skills
--- Must possess a valid driver's license
--- Able to maintain composure and demonstrate good judgement in
difficult situations
--- Basic understanding of the impact of financial aspects of an
operation such as budgets, revenue, and labor
--- Proven organizational, multi-tasking and time management skills
with attention to detail
--- Demonstrated ability to work in a rapidly changing
environment
--- Proficient in basic computer functions necessary to operate in
a windows environment and adaptable to new technology
--- Demonstrated ability to hold self and others accountable
--- Ability to work any schedule, including weekends, holidays,
nights, and variable shifts
--- 4 years or more of progressive hotel rooms experience
(typically with Hyatt)
--- Service oriented style with professional presentations
skills
--- Proven leadership skills
--- Hotel/Hospitality degree an asset
--- Must possess the following strengths: high energy,
entrepreneurial spirit, motivational leader, proven track record in
high volume concept, effective communicator, effective in providing
exceptional customer service and ability to improve the bottom
line
While this job description is intended to be an accurate reflection
of the requirements of the job, management reserves the right to
add or remove duties from particular jobs when business need
dictates.
Hyatt is an Equal Opportunity Employer -
M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Keywords: Hyatt, New Braunfels , Veterans Preferred - Assistant Director of Rooms, Executive , Austin, Texas
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here to apply!
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