Technical Account Manager Who Enjoys Building Strong Relationships
Company: Knight Office Solutions Inc
Location: San Antonio
Posted on: October 17, 2024
Job Description:
Description:Do you thrive on building strong relationships and
driving success for clients? Join our Managed Services Team as a
Technical Account Manager!
About UsKnight Office Solutions (KOS) is an independent technology
dealer representing some of the best names in imaging, workflow,
and IT. KOS has been voted as a Top Place to Work in San Antonio
for ten years in a row. Our mission is to help our customers reach
their goals by providing client-focused technology solutions
supported by a culture of service excellence and a commitment to
doing the right thing.
About the role
Become a Trusted Advisor for our Managed Services Clients
- Build strong relationships: Be the single point of contact for
clients, fostering a collaborative environment.
- Deep dive into their business: Gain a comprehensive
understanding of their business model and market approach through
strategic account reviews and technology roadmap discussions.
- Drive client success: Ensure Managed Services offerings
perfectly align with their needs and exceed their expectations by
delivering exceptional customer service.
- Ensure seamless service delivery: Provide clear communication
and oversight for ongoing services and active projects, proactively
addressing any concerns.Key Responsibilities
- Gain an in-depth knowledge of client business operations to
develop technology roadmaps to ensure their infrastructure meets
their technology requirements and needs.
- Prepare and conduct Quarterly Business Reviews with clients to
provide information and status related to contract changes, service
delivery, project schedule and impacts, infrastructure performance
health, technology refreshes, and future technology planning.
- Communicate regularly with clients through strategic calls and
meetings between QBRs to ensure their service needs and
expectations are being addressed and met.
- Initiate client equipment and service orders and work with the
MS Technical team to ensure delivery milestones are met and
communicated to the Customer.
- Participate in weekly or on-demand project meetings with the MS
technical team to review project schedules, risks, and issues
impacting critical milestones and communicate timely updates to the
customer.
- Work with the MS Admin and Sales team to initiate client
purchasing requests, ensure equipment is scoped and priced while
maintaining required margins.Requirements:Job Overview and
Requirements
Qualifications
- Demonstrated understanding of Project Management processes,
strategies, and methods applicable to the Information Technology
and Managed Services industry.
- Excellent time management, organizational skills and working
experience establishing guidelines for others.
- Strong sense of personal accountability regarding
decision-making and supervising team activities
- Experience working in a high-level collaborative environment
and promoting a teamwork mentality.
- Experience applying analytical thinking and problem-solving
skills.
- Ability to predict challenges and seek to proactively head-off
obstacles.Requirements
- Familiarity with task and deliverable based project management
tools.
- Project Management experience preferred.
- Proficiency using the Microsoft Office Suite.
- Exceptional communication skills, both verbal and written.
- Analytical and critical thinking skills.
- Associate's degree from two-year college or technical school;
or related experience and/or training; or equivalent combination.
(Bachelor's degree in business, computer science or engineering
preferred)This is more than just a job; it is a chance to become a
trusted partner and make a real impact.
BenefitsKnight Office Solutions offers a competitive benefits
package with opportunities for professional development. Join our
team and be part of a company that is passionate about exceeding
client expectations and delivering innovative IT solutions.
This is more than just a job; it is a chance to become a trusted
partner and make a real impact. Apply Today!
Knight Office Solutions is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
PIda376bada53d-37248-35641039
Keywords: Knight Office Solutions Inc, New Braunfels , Technical Account Manager Who Enjoys Building Strong Relationships, Executive , San Antonio, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...