Senior Manager of CX Operations
Company: VirtualVocations
Location: San Antonio
Posted on: February 1, 2025
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Job Description:
A company is looking for a Senior Manager of CX Operations.
Key Responsibilities
Oversee daily operations within support tools and manage feature
requests and workflow optimizations
Implement AI capabilities to enhance automation and improve
customer and agent experiences
Coordinate support operations initiatives and ensure successful
implementation of business objectives
Required Qualifications
5+ years of experience in support operations within a SaaS
environment
5+ years of leadership experience managing customer support
teams
Proven success in managing complex projects and change
management
Strong understanding of customer support processes in a global,
multi-channel environment
Experience with AI-driven automation tools and support technology
administration
Keywords: VirtualVocations, New Braunfels , Senior Manager of CX Operations, Executive , San Antonio, Texas
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