COMPLEX SENIOR SALES EXECUTIVE
Company: Marriott Corporation
Location: Austin
Posted on: October 19, 2024
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Job Description:
Additional Information Maui Complex Position, Sheraton Maui and
The Westin Maui in Kaanapali, Remote Eligible, Preferred loc is
Lahaina, HIJob Number 24174828Job Category Sales &
MarketingLocation The Westin Maui Resort & Spa Ka'anapali, 2365
Kaanapali Parkway, Lahaina, Hawaii, United StatesSchedule
Full-TimeLocated Remotely? YRelocation? NPosition Type
ManagementJOB SUMMARYActs as the on-property liaison for group
sales within the pre-defined peak room parameters for Property
Sales. Contracts and closes group business in addition to
conducting site inspections. Verifies business is turned over
properly and in a timely fashion for quality service delivery.
Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity. Implements the brand's
service strategy and applicable brand initiatives in all aspects of
the sales process and drives customer loyalty by delivering service
excellence throughout each customer experience.CANDIDATE
PROFILEEducation and ExperienceRequired:--- High school diploma or
GED; 4 years experience in the sales and marketing, guest services,
front desk, or related professional area.OR--- 2-year degree from
an accredited university in Business Administration, Marketing,
Hotel and Restaurant Management, or related major; 2 years
experience in the sales and marketing or related professional
area.Preferred:--- Large group sales experience.CORE WORK
ACTIVITIESManaging Sales Activities--- Achieves group revenue goals
by responding to incoming group/catering opportunities for the
property that are within the pre-defined peak room parameters.---
Understands the overall market (e.g. competitors' strengths and
weaknesses, economic trends, supply and demand etc.) and knows how
to sell against them.--- Closes the best opportunities for the
property based on market conditions and property needs.--- Uses
negotiating skills and creative selling abilities to close on
business and negotiate contracts.--- Achieves group revenue goals
by actively up-selling each business opportunity to maximize
revenue opportunity.--- Partners with Area Sales to identify new
group/catering business and achieve personal and property revenue
goals.--- Acts as the on-property liaison for group events over the
Group Sales peak room parameters of the Sales Office.--- Develops
group sales revenue and operation budgets, and provides forecasting
reports.--- Works with the management team to create and implement
a group sales/marketing plan addressing revenue, customers, and
market.--- Assists with selling, implementation, and follow-through
of group sales promotions.--- Attends pre- and post-convention
meetings to understand group needs, obtain feedback on quality of
product (e.g. rooms, meeting facilities and equipment, food and
beverage), service levels, and overall satisfaction.--- Provides
accurate, complete, and effective turnover to Event Management.---
Executes and supports Marriott's Customer Service Standards and
hotel's Brand Standards.--- Conducts site inspections, as
required.--- Monitors same day selling procedures to maximize room
revenue and control hotel occupancy.--- Executes and supports the
operational aspects of business booked (e.g. generating proposal,
writing contract, customer correspondence).--- Participates in and
practices daily service basics of the brand (e.g. MHR Spirit to
Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill
Suites, Fairfield Inn Basics of the Day, Residence Inn Daily
Huddle, or TownePlace Suites Morning Meeting).--- Verifies that the
property implements a seamless turnover from sales to operations
and back to sales while consistently delivering high level of
service.--- Monitors the effective resolution of guest issues that
arise as a result of the sales process by creating mechanisms to
channel issues to property leadership and/or other appropriate
stakeholders.--- Verifies successful performance by increasing
revenues, controlling expenses, and providing a return on
investment for the owner and Marriott International.--- Performs
other duties, as assigned, to meet business needs.Building
Successful Relationships--- Builds and strengthens relationships
with existing and new customers to enable future bookings through
sales calls, entertainment, FAM trips, trade shows, etc.---
Develops relationships within the community to strengthen and
expand customer base for group/catering sales opportunities.---
Works collaboratively with off-property sales channels (e.g. Group
Sales within the Sales Office, Area Sales, EST) to verify the
property needs are being achieved and the sales efforts are
complementary, not duplicative.--- Partners with Event Management
and/or Operations in providing a customer experience that exceeds
the customer's expectations.--- Executes exemplary customer service
to drive customer satisfaction and loyalty by assisting the
customer and verifying their satisfaction before and during their
program/event.--- Implements the brand's service strategy and
applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence
throughout each customer experience.--- Serves the customer by
understanding their needs and recommending the appropriate features
and services that best meet their needs and exceed their
expectations, while building a relationship and loyalty to
Marriott.--- Gains understanding of the property's primary target
customer and service expectations; serves the customer by
understanding their business, business issues and concerns, to
offer better business solution both prior to, and during, the
program/event.Preferred candidate to reside in Lahaina, HI.The pay
range for this position is $41.35 to $52.88 per hour. In addition,
the position is eligible for a quarterly bonus.Washington
Applicants Only: Employees will accrue .05769 hour for every hour
worked to be used toward PTO/Vacation/Holiday/Sick.All locations
offer coverage for medical, dental, vision, health care flexible
spending account, dependent care flexible spending account, life
insurance, disability insurance, accident insurance, adoption
expense reimbursements, paid parental leave, educational
assistance, 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and
childcare discounts. Benefits are subject to terms and conditions,
which may include rules regarding eligibility, enrollment, waiting
period, contribution, benefit limits, election changes, benefit
exclusions, and others.The application deadline for this position
is 28 days after the date of this posting, October 14,
2024.Marriott International is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.At Westin, we are
committed to empowering guests to regain control and enhance their
well-being when they need it most while traveling, ensuring they
can be the best version of themselves. To achieve the brand mission
of becoming the preeminent wellness brand in hospitality, we need
passionate and engaged associates to bring the brand's unique
programming to life. We want our associates to embrace their own
well-being practices both on and off property. You are the ideal
Westin candidate if you are passionate; you are active and take
pride in how you maintain your well-being; you are optimistic; you
are adventurous. Be where you can do your best work,--- begin your
purpose, belong to an amazing global---team, and become the best
version of you.
Keywords: Marriott Corporation, New Braunfels , COMPLEX SENIOR SALES EXECUTIVE, Sales , Austin, Texas
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